Privacy policy

Contenido:

Last updated: 1st February 2022

You’re reading the English version of the privacy policy. Among the various translated versions, the text of the Italian version will always prevail over the other versions in case of different interpretations and/or discrepancies.

Brief summary for if you’re short on time

I. For User, Registered User or Private Advertiser that uses our Website or Apps

idealista is the data controller for processing the personal data you provide us with via the Website, its relative subdomains or the Apps, in order to provide to you our services.

At the time you request a service, you register in our Website or use our Apps, this becomes a contractual relationship that is the legal basis to be able to process your personal data.

We may also send you commercial messages when you have accepted them.

If you have authorised the assignment of your data or you have requested us for a service rendered by other companies, the latter may need to have access to your data in order to be able to render the service.

You can, at any time, access, rectify or cancel your data, as well as exercise other rights, as explained below.

II. For Professional Advertiser or company or representative thereof that uses our Website, Apps or our tools for professionals

idealista is the data controller for processing the personal data you provide. We will process them in order to be able to render the services you request based on the agreement signed with the company you represent, this being the legal basis to be able to process them in the legitimate interest of idealista.

Your data may be shared with idealista’s service providers that must access them in order to render the service.

You can, at any time, access, rectify or cancel your data, as well as exercise other rights, as explained below.

You should know:

We always recommend that you fully read the privacy policy that we provide below to be able to know in-depth which data we use from each service you request and for how long we need to keep them.

This privacy policy may be modified by a unilateral decision by idealista, so we recommend that you review it regularly.

When you click the “Ok, let’s go” button or equivalent, you state you know and understand idealista’s privacy policy.

Now we get down to the nitty-gritty of the legal text, so that you can have the peace of mind to know everything we do (and don’t do) with your data. Go pop the kettle on and put on your favourite song to make the reading just a little lighter.

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Index

Data controller: who is the data controller for processing your data?
Purpose of the processing: what can we do with your data?
Legal basis: why can we process them?
Recipients: to whom can we disclose your data?
International data transfers: where can we send them?
Period for storing your data: how long will we process them?
Required updated information
Rights of data subjects
Confidentiality and security
Additional information about certain functions of the Website

1. Data controller: who is the data controller for processing your data?

idealista S.p.A., a limited liability company, with sole shareholder, with registered office at Corso Italia, 3 – 20122 – Milan (MI), VAT and tax code no. 05388220963, registered under the Companies Register of Milan with R.E.A. number MI-181742, quota capital of 50,000.00 euros fully paid in, subject to the management and coordination of Idealista S.p.A. (hereinafter, “idealista“) is the data controller for the processing of personal data sent through our website and its subdomains or our mobile applications (hereinafter, the “Website” and the “Apps“).

We provide information in the following sections about the rights you hold as well as how we use your personal data, whether you use our Website and Apps to search for information about properties advertised (hereinafter referred to as the “User” or “Registered User”) or if you post a property as an individual (hereinafter referred to as the “Private Advertiser”) or as a representative of a Professional Advertiser (hereinafter referred to as the “Professional Advertiser”) by virtue of the EU General Data Protection Regulations 2016/679 (hereinafter referred to as the “GDPR”).

If you have any queries related to the processing of your personal data, you can contact us at the following email address: privacy@idealista.it or you can contact our Data Protection Officer using the following email address: dpo@idealista.com.

2. Purpose of the processing: what can we do with your data?

a) We manage your personal data to render the services you have requested through the Website and Apps. The list of services includes the following:

Signing-up as a user;
Saving and managing your searches for properties;
Contacting advertisers;
Publication of listings on the website www.idealista.it and/or on the websites of other companies belonging to the idealista group, branding and extra visibility.
Posting advertisements;
Contact chat;
Property valuation service;
Service to get an Energy Performance Certificate;
Multimedia services that help you to improve your listing (including photo book, professional video, 3D floor plan, Virtual Tour, etc.);
Property export service;
Sending information about similar properties that may interest you.
Service for the creation and signing of rental contracts.

Please note that, if you have requested any of the above services, we may contact you by phone, SMS or email (if you have provided any of these data), for the provision of the same.

b) In the case of a claim or query, we will process your data in order to manage them.

c) If you are a User or a Private Advertiser, we may send you commercial messages, if you have accepted them, for the following purposes:

To send you information about properties, news and other promotional messages related to idealista or its companies (Rentalia, idealista/mutui);
To send you special offers of companies that will help you in the sale/rental process of your property (energy companies, insurance companies, consultants and appraisers); and
To invite you to participate in satisfaction surveys.

d) If you are a User or Registered User, a profile may be created that will include information about the searches you have launched, the properties you have saved as favourites or the contacts you have made with advertisers for the purpose of showing you similar properties through messages that could be of interest to you.

e) If you are a representative or contact person of a Professional Advertiser, we manage your personal data to keep in contact and develop the business relationship with the companies you represent. Moreover, we may send you messages for the following purposes:

To invite you to events and workshops held by idealista or by its companies (Rentalia, idealista/mutui);
To send you information about properties, news and other promotional messages related to idealista or its companies (Rentalia, idealista/mutui),
To invite you to participate in satisfaction surveys and market research.

f) If you have purchased a paid service, are a Private Advertiser or a representative or contact person of a Professional Advertiser, we process your personal data to manage any claims for payment for our services.

3. Legal basis: why can we process them?

The legal basis that allows us to process your data for each of the purposes specified in section 2 above are:

a) Contractual relationship: applicable when you request one of our services specified in paragraph 2.a) above, even if such services are free of charge.

b) Legitimate interest: to handle the queries and claims you send us (paragraph 2.b) and manage claims for payments of due amounts (paragraph 2.f). If you are a representative or contact person of a Professional Advertiser, we have a legitimate interest to remain in contact with the company to which we render services and that you represent, also to invite you to our events and workshops (paragraph 2.e)

c) Your consent:

If you are a Registered User or a Private Advertiser, by checking the box included in the sign-up form or in the drop-down menu in the section “Your subscriptions”, you have authorised us to send you the messages referred to in section 2 c) above;
If you are a representative or contact person of a Professional Advertiser, by checking the box included in the contact form or when contracting any of our services, you have authorised us to send you the messages referred to in section 2 e) above.

4. Recipients: To whom can we disclose your data?

We will be able to disclose your data to third parties in the following situations:

In relation to paragraph 2.a above (services requested)

To the advertisers that you have contacted to handle your request.
To Affida S.r.l. or idealista/mutui (idealista Crédito y Financiación, S.L.), when you request any of its mortgage management services.
To idealista when you request a service of estimating the value of a property or a cadastral survey.
To other companies of idealista (mentioned above) in order for them to send you information about properties, news and other direct marketing messages, if you have accepted them.
Courts or Tribunals or Public Authorities to fulfil any legal requirement.
To real estate valuation companies, when you request an energy efficiency certificate.
To owning bodies / managers of aggregators or real estate portals, for the publication of your properties, when you request the property export service to other portals (for Professional Advertisers).
To the certified/advanced electronic signature providers when you request the service of creating and signing a rental contract.

In relation to paragraph 2.c above, (if you are a User, Registered User or a Private Advertiser)

Third parties in the real estate sector, energy companies, insurance companies, consultants, appraisers and other companies of idealista when you have accepted this and for the purpose of sending you direct marketing messages.

For the remaining purposes

Your data will not be disclosed to third parties unless we need to fulfil any legal requirement.

To enable the publication of listings and the management of business between companies belonging to the same group, your personal data may be communicated to other companies in the group to which idealista belongs.

idealista’s data processors may access your personal data, in other words, idealista’s service providers that must access your data in order to perform their duties, including technology service providers, documentation tools and support tools in order to assess the functioning of the Website and Apps and the use of certain functions by the users.

You can request further information about the use of your data by sending an email to the email address privacy@idealista.it specifying the specific processing or use for which you require information about the recipients.

5. International data transfers: where can we send them?

We will As a rule, your personal data are stored in computer/paper resources in countries within the European Union; in case, for organisational reasons/business choices of Idealista or the relevant group, it becomes necessary to transfer them to countries outside the European Union, the measures provided for by European Regulation 2016/679 in Paragraphs 44-49 will be adopted, as from time to time most appropriate to the specific case of transfer.transfer your personal data internationally for any of the purposes listed above.

6. Period for storing your data: how long will we process them?

Depending on each processing purpose, the period for storing your data may be:

During the whole contractual relationship, in other words while you are using our services or while we or the supplier is handling your requests (applicable to paragraphs 2.a above).
Until the query or claim has been settled (paragraphs 2.b and 2.f)
Until you revoke your consent (paragraph 2.c and 2.e)
If you are a representative or contact person of a Professional Advertiser, during the contractual relationship with the company you represent or until you notify us that you are no longer its contact person (paragraph 2.e).
Until you request its cancellation (applies to all purposes under section 2).
For a period of 5 years from the date of formalisation of the rental contract if you requested the service for creating and signing rental contracts.

In addition, we hereby inform you that your data will remain blocked after the end of the processing for which they are intended and during the time-barring (prescription) periods of obligations for each purpose stated in section 2.

If you are Private Advertiser (whether you have used the free property publishing service or the paid service), we hereby inform you that if you request to delete your idealista account, we will keep your telephone number in a blocked state from the deactivation date of the last of your listings up to the legal time-barring period (6 years). During this period, we retain the right to carry out security checks to ensure the correct working of our services.

7. Required updated information

There are fields in the forms that are for mandatory completion, without which we will be unable to render you the services you request. When you click on the “Ok, let’s go” button (or equivalent) included in the aforementioned forms, you state that the information and the data that you provide are correct and true.

In order for the information provided to always be up to date and so that it does not contain any errors, please remember to inform us as soon as possible of any changes and rectifications of your personal data that occur by using the following email address: privacy@idealista.it. You can also update your telephone number and email address through your private area on the Website or Apps.

8. Rights of data subjects

We hereby inform you that you can exercise the following rights:

The right to access your personal data to know which ones are subject to processing and the data processing operations carried out with them;
The right to rectify any inaccurate personal data;
The right to cancel your personal data, whenever this is possible (for example, by a legal order);
The right to request the restriction of your personal data processing when the accuracy, legality or need for the data processing is in doubt, in such case, we can keep them to file or defend any claims.
The right to oppose processing of your personal data, when the legal basis that authorises us to process them in our legitimate interest allows this. idealista will stop processing your data unless it has a legitimate interest or it is necessary to defend claims.
The right to the portability of your data, when the legal basis that authorises us to process them is the existence of a contractual relationship or your consent has been granted.
The right to revoke the consent granted to idealista.

You can exercise your rights at any time free of charge in the following ways:

From the private area on the Website and Apps, you can unsubscribe to the commercial messages previously accepted. Through this section you can select and customise the kind of messages you wish to receive from idealista.
If you are unable to access the Website and Apps, you can send an email to privacy@idealista.itspecifying the right that you wish to exercise and your identifying data.

We also inform you that you are entitled to submit a claim to the Italian authority “Garante per la protezione dei dati personali” if you consider an infringement has been committed of the data protection laws when processing your personal data.

9. Confidentiality and security

At idealista, we make all reasonable efforts to keep the personal information confidential that is processed through the Website and Apps and if need be, other idealista tools. We will apply strict security levels to protect the personal data we process to avoid accidental loss and unauthorised access, processing or disclosure, bearing in mind the state of the art, the nature and risks to which the data are exposed. However, we cannot be held responsible for your use of the data (including the username and password) at idealista that is not through our tools, Website or Apps.

10. Additional information about certain functions of the website

“Send to a friend” form

idealista will not process the personal data of the friend that you include in the “Share” form.

Use of the message archive and internal chat messaging

For the purpose of improving your experience, idealista will make a message archive service (sent or received) and internal messaging (chat) available to you on the Website and Apps through which Users, Registered Users and Advertisers can begin to make contact or continue their chats. By accepting this Privacy Policy, you expressly consent to idealista storing such chats; accessing them and using automatic systems to check them to ensure fulfilment of the general terms and conditions for using the service, developing and improving our services and for the other purposes outlined in this policy.

We reserve the right to block access to the messaging service if, at our discretion, we consider that the chats could contain malicious content, spam or imply any risk for Users, Registered Users or Advertisers. Since idealista provides various forms of contact, Users or Advertisers can choose to directly contact you using the email address, your telephone number provided or by other communication channels not under the control of idealista.

Registering a username and password

When signing up on the Website and Apps, you must specify a username and password that will allow you to start a session at any time as a “Registered User” and therefore manage your relationship with idealista. The password can be changed.

It is indispensable that you store and keep the password secret at all times and that you do not provide it to any third parties. It is advisable not to use the same password for all your personal accounts so that, if any third party accesses them without your consent, such person will not be able to access the different accounts that you have on different websites.

Passively collected information

When rendering our services we will use software and/or services of third parties to passively, without your knowledge, collect data, while you are browsing or interacting with the content of our website or that of the subsidiaries or investee companies of idealista, as well as information about the device you use.

The sole purpose of passively collecting this information is to learn more about how you use and interact with the Website and Apps in order to improve your experience while using our services and detect possible errors in the implementation of our Website. The information collected will include the following, among others:

The IP address of your device;
The screen size and resolution of the device you use;
Type of device (unique device identifier) and information about the browser;
Geographic location;
Preferred language used on our website;
Web pages visited;
Date and time of the visits to the websites;

For more information on passively collected information, please review our Cookies Policy.

idealista/tools: what happens when you integrate your Google account with idealista/tools?

When you integrate your Google account with our idealista software/tools, we will export relevant information so that you have a better experience with our service.

idealista/tools: what data do we receive when you integrate your Google account?

We receive the following data when you integrate your Google account

Google User: we will receive all your data as a Google user, including, among others, your name, surname, email address and/or telephone number, as well as the messages that are encrypted in our database.

Google Calendar: we will export information from your calendar related to important activities and events for your business.

Gmail: We will process the contact emails you have recorded in idealista/tools so that you have a past record of contacts with your customers. We will also process the emails from real estate portals to import the contacts you receive in your CRM (only for Office level users).

idealista/tools: who will be able to access your data once you have integrated your Google account?

You, being the one who has integrated your Google account, and us, idealista, as users at an administrator level, in the position of supervisors. We will only import the information that is relevant for the integration with idealista/tools.

Thank you for reading to the end 🙏

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